Changing a Customer’s Order

Sin Sidara : Sreypov, please come to my office. I just received a revised purchase order from one of our customers.
Sreypov : I am here.
Sin Sidara : Sreypov, do you remember the order we received from Colors House two weeks ago?
Sreypov : The one for a lot of 500 oak wood windows?
Sin Sidara : Yes, that is the one. Did we start production on it yet?
Sreypov : I do not think so since we do not have to make delivery until the twentieth of this month, another fifteen days.
Sin Sidara : Good. I just received a revised order from its Purchasing department. They want pine wood instead of oak wood.
Sreypov : We have already ordered the oak wood from Lumber House. It will cost us more if we put in a change of order now.
Sin Sidara : Don’t worry. Colors House is willing to pay an extra twenty-five percent for the change.
Sreypov : It is ok then. When do we have to ship the order? Is it still due on the twentieth?
Sin Sidara : No, they gave us extra time to fill the new order. It is not due until the twenty-fifth of the month now.
Sreypov : Did they change the shipping terms? Do we still have to deliver the order, or will they come here to pick it up?
Sin Sidara : We still have to take care of the shipping process, and it is still going to Chicago.
Sreypov : Then I do not have to make any shipping changes other than changing the pickup date.

Prepared and Taught by Mr. Sin Sidara

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